Will my balance be lost if I activate self-exclusion?

No, activating self-exclusion keeps your account balance safe. You can request a withdrawal once the exclusion period ends. Contact the support team for more details.

What is the difference between cooling-off and self-exclusion?

A cooling-off period is a short-term break (1 to 30 days) that lifts automatically once it expires. Self-exclusion is longer-term (30 days to permanent) and cannot be reversed before the period ends.

Can I increase my deposit limit after setting one?

Lowering your deposit limit takes effect immediately. However, increasing it requires a 7-day waiting period — this helps prevent overspending in the heat of the moment.

Can I request self-exclusion on behalf of someone else?

Each account holder must apply self-exclusion themselves. However, if you're concerned about a family member, contact our support team — we'll help you take the right steps.

Where can I get help if I have a gambling problem?

Reach out directly to the vipclub support team. You can also talk to family members or trusted friends. Consulting a mental health professional is the most effective step you can take. Remember — asking for help takes courage.

Can anyone under 18 use vipclub?

No, vipclub strictly enforces an 18+ policy. Age is verified through KYC checks at registration and withdrawal. Any account found to belong to a minor is closed immediately.

vipclub | Responsible Gaming and Safe Play Guidelines

01

What Is Responsible Gaming and Why It Matters

Responsible gaming is a mindset and a habit — one that treats gaming purely as entertainment, not as a source of income. vipclub believes that when every member plays consciously and in moderation, gaming becomes a genuinely enjoyable experience.

Online gaming is growing rapidly in Bangladesh. With that growth comes the increasing importance of playing responsibly. Many people fall into excessive gaming without realizing it. vipclub's responsible gaming policy is committed to protecting members from this risk.

The core principles of responsible gaming are: playing within a set budget, staying within your time limits, not chasing losses, and taking a break when gaming starts to feel stressful. vipclub fully supports each of these principles and encourages all members to follow them.

Keep in mind: Gaming is a form of entertainment. Only play with what you can afford to lose. At vipclub, responsible play is a right, not an obligation.

02

Recognizing the Signs of Problematic Gaming

We don't always notice when recreational gaming starts to become a problem. vipclub wants every member to stay aware of their own behavior. Watch out if you notice any of the following signs:

Warning Signs

Playing more to recover lost money (chasing losses)
Spending beyond the budget you set for gaming
Hiding your gaming from family or friends
Feeling restless or irritable when not gaming
Gaming while neglecting work, studies, or family responsibilities
Borrowing money or dipping into savings to fund gaming
Lying about gaming or feeling guilty about it

If any of the above signs apply to you, it is a signal that you should revisit the responsible gaming guidelines. The vipclub support team is always ready to help you through it.

Gaming Risk Level

Recreational (Safe)Low Risk

Occasionally excessiveModerate Risk

Regularly excessive (problematic)High Risk

03

Vipclub Responsible Gaming Tools

Vipclub provides every member with a range of effective tools and features to support responsible play. You can access all of these directly from your account settings:

Financial Controls

Set Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Once a limit is set, it takes effect immediately.

Time Control

Session Time Limit

Set a daily limit for how long you play. You'll receive an automatic alert when your time is up.

Break

Cooling-Off Period

Take a voluntary break from gaming for anywhere between 24 hours and 30 days. Your account will be temporarily deactivated during this period.

Self-Exclusion

Long-Term Exclusion

Close your account for 6 months or permanently. Once self-exclusion is active, there is no way to continue playing.

Reality Check

Reality Check Reminder

Pop-up reminders will appear at set intervals to let you know how long you've been playing and how much you've spent.

View History

Gaming History & Reports

You can view your full gaming history, win/loss record, and spending summary at any time.

04

Practical Tips for Budget & Time Management

The most important aspect of responsible gaming is managing your budget and time effectively. vipclub encourages every member to follow the tips below:

1

Keep your entertainment budget separate

At the start of each month, set a fixed gaming budget — an amount you can afford to lose without it affecting your daily life.

2

Set your time limits in advance

Decide how long you will play before you start. Using a timer or alarm makes it easier to keep track of time.

3

Know When to Stop — Even on a Winning Streak

Walk away after a big win. Chasing even bigger wins after a good run almost always leads to losses.

4

Stop When You're Losing

Stop immediately when your budget runs out. Chasing losses is the opposite of responsible gaming.

Practical advice: Gaming is never a substitute for income. In the long run, casino games always carry a house edge. Keep this in mind when setting your entertainment budget — just as you would budget for a movie or a restaurant.

05

Self-Exclusion — How to Activate

If you feel your gaming is getting out of control, using vipclub's self-exclusion feature is the smartest decision. It's the most powerful tool for responsible gaming.

1

Go to Account Settings

Log in and click on "Responsible Gaming" from the profile menu.

2

Choose Self-Exclusion

Choose between a cooling-off period (a short break) or self-exclusion (a longer-term block) — whichever suits your needs.

3

Select a duration

Choose from 30 days, 90 days, 6 months, 1 year, or permanently.

4

Confirm

Self-exclusion takes effect immediately upon confirmation. It cannot be reversed before the selected period expires.

Important Information

Opening a new account to continue gaming while self-exclusion is active is strictly prohibited. It directly violates the core principles of responsible gaming and can cause serious harm to yourself.

06

Protecting Family & Loved Ones

Responsible gaming is not just for you — it is for your family too. vipclub is committed to ensuring that no minors or vulnerable individuals use this platform.

Age restrictions are strictly enforced: vipclub is strictly for users aged 18 and above. Age is verified through the KYC process.
Keep out of reach of children: Keep gaming apps and websites on your device out of reach of children. Do not share your password.
Family communication: If a family member raises concerns about your gaming, listen carefully. They often have a clearer view of the situation from the outside.
Parental controls: Use parental control software on your device to prevent children from accessing gaming sites.

For families: If you believe a family member has a gaming problem, contact our support team. We'll guide you in the right direction.

07

Support & Contact

Vipclub is always by your side to support responsible play. If you ever feel that gaming is getting out of control, do not hesitate to contact us.

vipclub Support Team: Support is available in Bengali 24 hours a day, 7 days a week. Your privacy is fully protected.

Email: [email protected] — Send any responsible gaming requests or questions here.

Remember, asking for help is not a sign of weakness — it's the most courageous step in responsible gaming. vipclub respects your decision and is committed to providing you with full support.

At vipclub Responsible Gaming — Safety with Enjoyment

Responsible Gaming Checklist

Contents